Shipping & Returns Information
A: To place an order, simply follow the steps below for a seamless ordering experience:
- Select the item you wish to place an order for (If stitching will be needed, be sure to add stitching options)
- Add the item to your shopping cart.
- Click on your shopping cart to proceed to the checkout.
- Enter your billing & shipping details and any applicable coupon codes.
- Select your method of payment - credit card details will be entered on the same page while those paying with paypal will be redireceted to the paypal website to complete the order.
- Woohoo! You've successfully placed an order. You will be able to view your order # and order details on the final screen. You'll also receive an order confirmation e-mail at the e-mail address provided by you at checkout.
A: The processing time required to get each product ready for dispatch is listed on the respective product page. If you've ordered a Ready to Ship item, it will be dispatched within 48 hrs (2 business days). If your order contains multiple items with different processing times, your order will be dispatched only when all products are ready.
Example: You've placed an order for three products. The processing time for product A is 48 hrs, product B is 7 days and product C is 21 days. Your order will be dispatched within 21 days. Once your order is dispatched, you will receive your order within 4-7 business days.
A: We at Lashkaraa only work with reputed carriers such as UPS, FedEx, DHL, and Aramex. Your order will be dispatched through one of these reputed couriers. You'll also be receiving a tracking number in your shipment confirmation e-mail so you may also keep track on your order status.
A: Checking your order status is very easy - simply log in to your Lashkaraa account and proceed to My Account section. From there, click on the Orders tab, where you will be able to view the item(s) ordered and respective status for each. Alternatively, you may also e-mail us at firstname.lastname@example.org alongside your order # and one of our representatives will be happy to update you with the status of your order.
A: No, you do not need to make an account to shop with us. However, registering an account with us allows for a faster checkout and personalized recommendations catered to your style. You'll also be able to view the current, real-time status of your order within your Lashkaraa account and also earn points for every purchase you make with us via our Lashkaraa Loyalty rewards program, redeemable for discounts and special perks. When checking out as a Guest, we'll always give you the option to register your account in-case you change your mind.
A: Yes, we do offer coupons and special deals for our customers. You may sign up for our newsletter to view these special deals from time to time. However, please note that discount codes are only available on our website and are not applicable on custom/bridal orders.
A: No, only one coupon code is applicable per order.A: We would recommend dry cleaning all embellished outfits. Outfits of cotton/digital print should only be washed in cold water.
SHIPPING METHODS AND COSTS
- Shipping is free for all the orders.
- We only use reputed couriers for dispatching our products - such as DHL, FedEx and UPS. We provide tracking information for all orders once dispatched.
Order cut-off times are provided as guidelines only, and do not take into account possible delays caused by payment authorization delays or holidays.
We aim to dispatch all ready to ship items 48 hours of payment confirmation. Estimated delivery times are to be used as a guideline only and commence from the date of dispatch. We are not responsible for any delays caused by customs in your respective country.
We are unable to redirect orders to a different address once items have been dispatched.
All orders will require a signature upon delivery, however, in some cases for deliveries to a residential address the shipment may be left at the door.
We do NOT deliver to P.O Box Addresses.
WHEN DO WE DELIVER
All orders do take about 2-5 days for delivery from the date of dispatch depending on the respective destination. Further information on the order status can be provided by our customer care upon request.
Free Shipping is offered on all orders above $200 USD to US, UK, Canada, Australia, and selected other countries.
REMOTE AREA FEES
Certain zip codes are subject to a remote area fee of $40 USD. DHL and FedEx charge us this fee if your address zip code happens to fall out of their delivery zones. If your address happens to fall into a remote area zip code, we will have to bill you for this fee post order placement to ensure delivery of your order. You may also check if your zip code happens to fall into a remote area delivery zone below:
You can view the DHL remote area zip code list here.
You can view the FedEx remote area zip code list here.
ADDRESS CHANGE REQUESTS
Once an order is confirmed, you cannot make any changes. However, address change requests will only be honored if requested within 24 hours of placing your order.
If you make any address change requests post dispatch of your order, we may or may not be able to honor your request depending on the communication from the carrier. However, if we are able to change your address, a $20 fee is applicable for address change requests which is payable to the carrier. Please note that we cannot guarantee any address change requests and cannot be held liable if we are unable to change your address post dispatch of your order.
PACKAGE REFUSED AT DELIVERY
If for any reason you refuse to accept your order at the time of delivery, a 75% re stocking fee will be levied upon your order and will be deducted from the refund amount to you.
Lashkaraa insures each purchase during the time it is in transit until it is delivered to you, at which point liability for your purchased goods is transferred to you. If the courier company fails to deliver your order due to the package being lost in transit, you do not suffer any loss. The in-transit risk all ours and borne by Lashkaraa. However, Lashkaraa is not liable for lost/stolen packages or any other damages to the package post being left at the customer's address by the courier company. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address. If you have previously experienced lost or stolen packages where you reside, we encourage you to instead have your package delivered to a work address to ensure that you receive it safe and sound or we would advise calling the courier company fulfilling your order (i.e DHL, FedEx, UPS) alongside your tracking number and request to pick up your package at their nearest authorized pick up point closest to your address. Your tracking number can be viewed in the 'Shipping Confirmation' e-mail we send out to you once your order has been shipped from our end.
If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by Lashkaraa and transfer of responsibility in the same way.
DELIVERED BUT NOT DELIVERED
We cannot be held accountable for packages where tracking information states the package has been delivered to your order address. If you have previously experienced lost or stolen packages where you reside, we encourage you to instead have your package delivered to a work address to ensure that you receive it safe and sound.
TAXES & DUTIES
To most countries, our items are shipped to on a DDU (Delivery Duty Unpaid) basis, which means product prices displayed are exclusive of all import duties. As the recipient, you are liable for all import duties which may be payable, customs and local sales taxes levied by the country you are in, payment of these at the time of delivery is necessary to release your order from customs on arrival.
Our aim at Lashkaraa is to provide the best service towards all of of our customers and to keep all our customers fully satisfied. If for any reason you are not happy with your purchase, we will gladly accept the product for a return. Please note that you must provide us a written record of the reason for return within 7 days of receiving your order.
Q: I just placed an order but now want to cancel it. How can I do this?
A: Please e-mail email@example.com immediately with your order # and request to cancel. Order cancellation requests must be received within 24 hours of order placement for a 100% refund back to your used method of payment. Order cancellation requests made after this period are only approved on a case-to-case basis, depending on if the product(s) in your order are nearing completion for dispatch. If your order cancellation request is approved, you will receive a refund in the form of a store credit only. If you need a refund back to your card, a 10% re-stocking fee will be applied.
Please note that READY TO SHIP items (items with a dispatch time of 48 hrs) cannot be cancelled once the order is placed. When you place an order for a Ready To Ship product with us, this item immediately goes into processing as we have to dispatch this item from our warehouse within 48 hours as noted online.
Q: Why must I inform you within 24 hours of order placement if I want to cancel my order?
A: As soon as you place your order, we get to work. At this point, the picking, customization and logistics for your order has already begun, hence we request all cancellation requests be reported to us within 24 hours of order placement only.
Q: I missed a very important detail regarding my order. Do I need to cancel my order for this and place a new order?
A: No worries! If you need to update something in your shipping/contact information or need to update your measurements, please e-mail firstname.lastname@example.org with your order # and our team will update the required information. However, please note that if the item in your order has already been stitched and/or dispatched, we will not be able to make any changes. Hence, we would request you e-mail us as soon as possible.
POST-SHIPMENT RETURN REQUESTS
Q: I received my order but would like to return. How can I do this?
A: Please e-mail us at email@example.com alongside your order # and reason for return. Please note that you must provide us a written record of the reason for return within 7 days of receiving your order. Post receiving your return request, one of our team members will confirm your return request and provide you with the address for return. Please note the following for all returns:
- Merchandise must have all tags.
- All Sale merchandise is "Final Sale" and cannot be returned.
- All custom stitched items cannot be returned and are "Final Sale"
- Jewelry, hair accessories are all "Final Sale"
Q: I received my order and there's an error. What will you do to fix this?
A: To err is human - we take strong measures to ensure that our products reach you in the best possible condition, however, if your order reaches you in one of the following conditions, we will take back the product at our own cost and get the correct product delivered out to you ASAP:
- - Received the wrong product: We will take back the wrong product from you and send you the correct item.
- - Received an item with a manufacturing defect: We will take back the defective item from you and send you a new product.
- - Received an item with measurements which differ from my provided measurements: We will take back the product from you and inspect the item for any measurement issues. If indeed there is a measurement issue from our end, we will alter the product or send you a new product. If upon inspection it is found that there is indeed no measurement issue from our end, we will happily alter your garments free of cost and send them back to you. However, you will be billed for the return label and for return shipment charges to ship the product back to you.
- Received an item and it doesn't fit because I measured wrong: No worries. You can ship the item to us and we will alter the product free of cost and send it back to you. However, you will be billed for return shipment charges to ship the product back to you.
Please e-mail us as soon as you receive the product(s). Our team will need to first verify these issues, so we request you to e-mail images of the error alongside your order # to firstname.lastname@example.org. Our team will work to rectify any issues ASAP for you.
REFUNDS & PROCESSING
- Returns for store credit will be processed free of charge, while returns for a refund to your original payment method (i.e. credit card, paypal) will incur a handling & processing fee of 10% of your total purchase price to be deducted from the amount to be refunded to you.
- You, the customer, will be liable for all return shipping costs/customs charges which may be incurred in the return of the package back to us.
- A refund will only be issued once we receive your item for return. We are not liable for packages lost in transit or undelivered by your chosen return carrier.
- Original shipping charges are non-refundable. In the event of a 'Free Shipping promotion', standard shipment charges paid from our end will be deducted from the refund amount back to you.
- Do NOT return any item(s) without prior confirmation from a member of our team. If your return has not been approved by a team member, we reserve all rights to deny your return and your package will be returned back to you at your own cost.
Just as it is our responsibility to assure that your order reaches you, it is your responsibility to make sure that your return reaches us. For this reason, we ask that tracking information be provided for ALL returns so both sides may keep track on the progress of the return. Please note that we are NOT liable for any courier misdeliveries, courier delays, or customs delays incurred by your chosen courier in delivering your return back to us.
At Lashkaraa, your privacy is very important to us. We strive to ensure that your experience with Lashkaraa is one that you will want to repeat and share with your friends. Part of our commitment to you is to respect and protect the privacy of the personal information you provide to us. The information below is designed to inform you of what information we collect when you visit or make a purchase from www.lashkaraa.com (the “Site”), how it is used, how it is safeguarded, and how you can contact us if you have any questions or concerns.
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information, e-mail address, and phone number. We refer to this information as “Order Information.”
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.
You can opt out of targeted advertising by:
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at email@example.com.